Return and Refund Policy
Exchanges / Refunds / Replacements
If you are within the 30 day return period we offer 3 options:
1.exchange your item for a different size/color.
Exchanges are only available for the same style size and/or color. Exchanging for a different product is strictly not permitted. We recommend that you return your original item for a refund and then place a new order for the product you want.
2.refund details and vouchers
The default refund method is credit notes;
If you wish to receive a refund on the payment method used for your purchase, you must notify us on the returns form and a 15% inspection, storage and processing fee will apply.
Orders that are exchanged or items returned/exchanged due to manufacturer defect do not incur this restocking fee. The fee will be applied to the original order and the balance will be refunded.
Only the final price paid (after any reduction) will be refunded.
Discount codes or vouchers cannot be reissued and are not refundable.
3.Replacement of a faulty or defective item
We are very sorry! Please send us an email to info@ekvolution.com ;with the following details:
- Your order number
- Description of the problem (e.g. faulty/defective item)
- A photo or video
How long does it take to get a refund?
Generally, refunds can take up to two weeks to process. All refunds must be checked for authenticity and submitted to our accounting department for processing.
How do I return an item?
For all returns or exchanges please contact info@ekvolution.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.
Late or missing refunds:
Check your bank account
Contact your bank
Processing time usually takes 3-5 business days
If you've done all this and still haven't received your refund, please contact us at info@ekvolution.com.
Delivery :
Customers are responsible for paying their own shipping costs when returning an item. If you receive a credit note, it will correspond to the amount you paid. If you have notified us that you would like a refund, you will receive exactly what you paid for the product minus the restocking fee.
If you wish an exchange: depending on your country of origin, your exchanged item may take 2 to 7 weeks to reach you.
Warning :
If you are shipping items worth more than $50, we strongly suggest that you return the product to us with a tracking number.